Contact Center

Budco's Contact Center is dedicated to helping Budco clients establish and maintain an ongoing dialogue with their various business, consumer and employee audiences. We become an extension of our client’s organizations and staffs, adopting their objectives and brand identity as our own, in support of a wide variety of fulfillment and direct marketing initiatives.

The contact center supports a variety of complex programs requiring expertise in customer service, technical Help Desk support, product selling, appointment setting, satisfaction surveying and rebate administration.

With nearly 400 highly skilled agents on staff, supported by industry-leading contact center technology, the Budco contact center is well-equipped to provide exceptional, full-service, end-to-end program support.

• Provides thorough customer program support on multiple levels
• 400 highly skilled agents on staff using phone, eMail and Web-based support
• High retention rates (7.5 years) provides consistent performance
• Fully HIPAA-compliant and multilingual capable
• Supported by leading contact center technology