Consumer Packaged Goods Case Study

Business to Consumer

Streamlined incentive and awards fulfillment

Client Objective
A leading consumer packaged goods manufacturer needed improved fulfillment for a large incentive and rewards program designed to increase sales of a popular consumable product for babies, including meeting the shipping and language needs of an international audience. Fulfillment includes distribution of books, DVDs, CDs, toys and gift cards.

Budco Solution
Budco streamlined the order management process, created an order consolidation process for international shipments and introduced eMail confirmations and other program communications in three languages to service specific demographic groups.

Results

• Increased order fulfillment accuracy to 99.999%
• Increased on-time shipping to 99.993%
• Reduced shipping costs by nearly 20%
• Improved program utilization and satisfaction with multiple language communications