Rebate and Recall Administration

It is important to maintain ongoing relationships with customers, and Budco has developed solutions to ensure the proper communication and management of customer interactions that can make a difference to satisfaction, word-of-mouth advertising, and ultimately, repeat purchases. Two areas that require attention from many major manufacturers are "rebates" and "recalls." Budco-designed solutions not only focus on execution, but look for ways to build awareness and loyalty.

Rebates

Budco's rebate solution is ideal for customers needing a custom-designed process. Originally designed for one of the pharmaceutical manufacturers, it is highly controlled and audited to prevent fraud. Not only do we focus on the details of project execution, but we approach rebate challenges strategically by considering a customer's long-term goals relative to satisfaction and future revenue.

Recalls

Budco designed a turnkey solution to manage the recall process. Recalls are very sensitive and need to be handled from a customer perspective very carefully. Budco has special expertise not only communicating with an intended audience of a recall but managing the entire backend fulfillment processes, including the customer database. Our goal is to turn potentially negative occurrences into experiences that cause positive word-of-mouth.